Returns & Refunds: At Luce Divina, every detail matters. We want you to be completely satisfied with your purchase. If your order does not meet your expectations, we invite you to review our return policy below.
Return Eligibility: Returns are accepted within 30 days of delivery. To be eligible, items must be unused, in their original condition, and returned in their original packaging.
Non-Returnable Items: The following items are not eligible for return:
- Digital products
- Gift cards
- Final sale items
- Custom or personalized items
How to Initiate a Return: To request a return, please contact us at info@lucedivinacandles.com with your order number. Our team will provide instructions for completing your return.
Return Shipping: Customers are responsible for return shipping costs unless an item arrives damaged or incorrect.
Refunds: Once your return has been received and inspected, we will notify you of its approval status. Approved refunds will be issued to your original payment method within 3–10 business days. Please note that processing times may vary depending on your payment provider.
Exchanges: Exchanges are available for defective or damaged items only. Please contact us within 48 hours of delivery so we can assist you.
Damaged or Incorrect Orders: Should your order arrive damaged or contain an incorrect item, please contact us within 48 hours of delivery at info@lucedivinacandles.com, including your order number and photographs of the item. We will work with you to resolve the issue promptly.