Shipping Policy: Thank you for shopping with Luce Divina. Please review the details below regarding order processing, shipping, and delivery.
Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates: Shipping costs are calculated at checkout based on your location and the weight of your order. Estimated delivery times are 3–7 business days for domestic orders and 7–21 business days for international orders. Delivery times are estimates and may vary during holidays, high-volume periods, or due to circumstances beyond our control.
Order Tracking: Once your order ships, you will receive a confirmation email with tracking information.
Shipping Delays: While we strive to ensure timely delivery, Luce Divina is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.
Shipping Address Accuracy: Customers are responsible for providing a complete and accurate shipping address at checkout. Luce Divina is not responsible for packages lost or misdelivered due to incorrect or incomplete addresses.
Lost or Stolen Packages: If your package is lost in transit, please contact us at info@lucedivinacandles.com. We will assist with filing a claim with the shipping carrier when appropriate. If tracking indicates that your package has been delivered but you have not received it, please contact the carrier and notify us so we can review the situation and determine the appropriate next steps. While we will make reasonable efforts to assist, Luce Divina cannot guarantee recovery or replacement of lost or stolen packages.